PSNI Global Alliance, the world’s largest network of premier technology integrators and service providers, is reinforcing its commitment to excellence in AV service and support with the launch of a new Quality Assurance Certification (QAC). This exclusive program is designed to empower its network of Certified Solution Providers (CSPs) with advanced quality assurance knowledge, ensuring standardized excellence across global AV projects.
Developed in collaboration with a committee of quality leaders from PSNI’s CSP companies worldwide and AQAV (Association for Quality in Audio-Visual Technology), the QAC merges industry-leading quality principles with real-world business applications. By leveraging core concepts from the AV9000 quality documentation process, the certification fosters a culture of continual improvement and technological precision.
Tailored for professionals in technical field operations, system design, service management, and installation, the QAC course delivers a two-day interactive workshop format, concluding with a Q&A assessment.
Participants will gain practical insights into:
• Continual Improvement – Embedding a mindset of ongoing enhancement for sustained success.
• Best Practices Implementation – Applying industry-leading standards in AV/UCC system design, fabrication, installation, and commissioning.
• Customer Satisfaction Optimization – Ensuring solutions consistently meet and exceed customer expectations.
• Compliance Mastery – Understanding essential quality checklists, calculations, and measurements.
The inaugural QAC course took place March 31 – April 1 in Atlanta, ahead of PSNI’s annual Supersummit. Attendees gained hands-on experience with the latest quality technology assurance methodologies, strengthening their ability to deliver seamless AV integration worldwide.
Chris Miller, Executive Director of PSNI, emphasized the certification’s benefits to its CSP’s customers: “At PSNI, we are relentless in our pursuit of making our integrators the strongest in the industry—to the direct benefit of their customers. This new certification is yet another way we are ensuring that every CSP in our network operates at the highest level, delivering unparalleled service and expertise. Through this initiative—guided by renowned expert Jim Maltese—we are standardizing quality efforts across the globe for our enterprise clients. A customer of one CSP is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a globally unified approach to excellence in AV service and support. Whether in Las Vegas, London, São Paulo, or Singapore, our clients can expect the same elite level of professionalism, knowledge, and execution.”
